I have some good news!

We understand that there is concern over our 1:1 support.

Being gamers ourselves, we take customer support seriously.  I personally enjoy helping people and am glad to be able to tell you that we are currently in the process of restructuring the 1:1 support function.  A major focus of the changes will be to drastically improve the current response time.

Due to the complexity of the restructuring, it will take some time complete. 

Please be patient while we work on this. 

Previously submitted 1:1’s will still be addressed in the order that they were received.  Each will be individually reviewed and handled.  I can honestly say that once we have the new system up and running, we will do our best to resolve all issues as quickly as possible.

We will be handling these issues fairly based on the information we have. Please keep in mind that due to the nature of our 1:1 system it may not be possible to resolve each issue in a manner which all players will find satisfactory.  We will, however, do our best to provide the best possible response that we can to each and every report. 

I am excited about this change, and I will let you know when I have more information. 

Raven

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Read Me for rules!

hmmmm

do i smell live support ?

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LIES~! You crossed the line. Started your own demise
[||||||||||'''''''''''''''>--------------(50%)

:O excellence

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Yayz, finally~

4g5 issues and missing Bonus Gachas will be more easily taken care of after this.  (I hope.) 

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Can we poke some more information out of yer raven :D

a hint maby :D

or a nod quoting my post ?

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LIES~! You crossed the line. Started your own demise
[||||||||||'''''''''''''''>--------------(50%)

um, how do you delete 1:1 thingies..?

the noobish Guild Password question  and the Guild rename issue have already been resolved by my own inept dumb luck ":)

btw, in case you didnt know, the points requirement information for Guild rename is missing a zero... it says 50, but its 500

EDIT: oh, and small suggestion:  maybe it could tell the default Guild password wherever it asks for it?  instead of just under change password, which was where i found it

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characters current lvls: bunny: 17x/15x, fox 18x/17x, sheep 17x/15x

if humans despise what is different, should the different despise what is human?

You can't delete them as of now ><;

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IGN:HornedBull Lv220 TM224

Ah, glad to hear, Hopefully this will help all those in need, who have direly been asking for such. ^^

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My opinion is mine alone. Stop making assumptions.

Thanks for listening :)

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A live support will be a good thing. I remember a game, called TS online, had live support. I had messaged the GM a few times and had got a reply within minutes. Very helpful

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