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ANNOUNCEMENT: 1:1 Support Update

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GMLoki Posted: 03-04-2009 4:49 PM
Greetings, Knights!

Ntreev USA has recently completed a thorough technical and procedural overhaul of our 1:1 Support system, and we are proud to announce that it is now fully armed and fully operational!

In support of these changes, we have decided to perform some Spring Cleaning on the old system, which means that all reports submitted prior to March 4th, 2009 will be removed in one week on March 11th, 2009 and will need to be re-submitted.  We have carefully considered all aspects of this decision before moving forward, and we sincerely apologize for any inconvenience this process will cause you, our loyal players.

By starting off the new system fresh, we will be able to provide a significantly improved response time.  The technical improvements made to the reporting process will allow you to more accurately categorize your issues, which in turn will also help us track and respond more efficiently to your reports.

In thoroughly reviewing our old system, we found that many of the pending issues reported are redundant or no longer relevant.  For example, in Trickster Online there was a crash bug caused by an item purchased in Vamp Castle immediately following an update.  Although this issue was resolved very quickly, it generated many reports that are now obsolete, since the issue was resolved.  Additionally, the unfortunate side effect of an extended average response time has led some to re-submit their issues, which in turn creates more tickets in the system.  It is absolutely our goal to respond to every report in the order in which it was received.  That being said, we feel that we can provide better support to our community now by implementing a one-time cleaning of old reports which may no longer be relevant so that all our efforts can be focused on handling current issues and shortening our response time.

If you have reported any issues before March 4th, 2009 that you are still experiencing currently, we kindly ask that you please try out our new and improved 1:1 Support feature to re-submit that issue, as all prior issues will be removed on March 11th, 2009.

Thank you for your attention and patience in this matter, we look forward to serving you all!

From Ryugen

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ZanderR110 replied on 03-04-2009 4:57 PM

This is very good news.

:)


© Lunaset

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KeyBlade16 replied on 03-04-2009 4:59 PM
ZanderR110:

This is very good news.

:)

46/35/37/50/35/53/29

Ign:iScipio

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saosin22 replied on 03-04-2009 5:13 PM
ZanderR110:

This is very good news.

:)

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Zhon replied on 03-04-2009 6:45 PM

Woohoo!

I know plenty of players who will be very glad to hear this news.  I know I was.  People ask me for support in-game all the time, and mostly I'm left with redirecting them to 1:1 support; they typically comment that the "GMs don't care" or "Never read those anyway," etc.

I'm personally glad for this because it means more problems will be resolved and I won't have to feel guilty telling players to use 1:1 (since it was pretty slow, after all).

A very large thumbs-up for Ntreev.

 

I'm just an artist passing by...

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Pluberus replied on 03-04-2009 6:45 PM
o.O Wow! Ntreev got their hinies into gear! xD

Don't click!

 

 

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Kensou2k6 replied on 03-04-2009 6:57 PM
Nice job. ^_-

IGN: Adreno

Arme:68, Elesis: 60, Ronan: 65, Ryan: 60, Sieg: 50 Lass: 50

 "Where were going, we don't need roads" - The Doc. GC'ing since 1/08 up

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demigodmagus replied on 03-04-2009 7:36 PM
HOORAY!!! even thogh i never posted a 1:1 support notice its still nice to know all the bad things i've heard before about the response time are now gone so if i ever do come across a problem i know it will be resolved ^_^
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SeraphSinger replied on 03-04-2009 7:52 PM
If anyone wants to know in depth what 1.1 Support is go to my guide located to the tips and trick section of the forum.


 

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ChaosTsukasa replied on 03-04-2009 7:59 PM

I have a few things that are bugging me...

What should I not report to the 1:1 Support?

I don't wanna report something irreverent...

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SeraphSinger replied on 03-04-2009 9:02 PM
That is on my guide too... READ IT!


 

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shirakani replied on 03-04-2009 11:50 PM
Finally, maybe 1:1 will eventually lose it's reputation as 1:0. Lets see what the average ban time for swappers is with this new system.
Ryugen ~ Epic Win
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IlMaRo replied on 03-05-2009 2:46 AM
Ahh yes, swappers are finally gonna be killed.

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symour replied on 03-05-2009 4:39 AM

GMLoki:
we will be able to provide a ~~>significantly<~~ improved response time.

don't wanna break ur dream...but right -_-

 

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LuzCeleste replied on 03-05-2009 4:45 AM
yay about time! hehe, well I'm sure Ntreev does what they can. Great, now we have this improved system, let's hope the best from it for all our sakes.

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