Please Read Before Posting!

Welcome to the Grand Chase Bug Report Forum!

What is the purpose of this forum?
The purpose of this forum is twofold: For players to report bugs, and for Ntreev USA Quality Assurance (QA) staff to update the players on the status of bugs.

Who monitors this forum?
Every thread in this forum is read by Ntreev USA's Quality Assurance (QA) staff.  The purpose of QA is to identify and eliminate bugs in the game.  It is important to distinguish QA from programmers or server technicians, as QA only deals with in-game bugs.  QA is not responsible for GM actions, making new content, updating the website, or handling technical issues with the server or client.  Please understand that while every thread is read, not every thread will be individually acknowledged by QA.  This does not make the report any less important, we thank you for your time in submitting unique, specific reports. =)

What is a bug?
Wikipedia defines it thusly: A software bug (or just "bug") is an error, flaw, mistake, failure, or fault in a computer program that prevents it from behaving as intended (e.g., producing an incorrect result).

The following issues are types of bugs that should be reported.  This is by no means an exhaustive list:

• Exceptional Errors
  
• ANY type of crash
  
• Graphical issues (items, skills, characters, monsters)
  
• Item issues
  
• Skill Functionality
  
• Translation issues (this includes typos!)
  
• Quest issues (Please make sure you are reporting a bug with the quest, and not simply asking for help)
  

What is NOT a bug?
Just as important as identifying bugs is the process of identifying when something is NOT a bug, since reporting these issues will only clutter the forums and make it harder to get the real bugs resolved.

The following issues, while still important, are not considered in-game bugs and should not be reported on this forum:

• Hardware or software conflicts with your computer and the game client (Technical Issues Forum)
  
• Connection issues with your ISP and the game server (Technical Issues Forum)
  
• Balance issues (Trickster General Discussion Forum)
  
• Administrative actions (bans) in game or on the forums (1:1 Support)
  
• Character deletion (1:1 Support)
  
• Quest Help (Trickster Questions & Guides Forum)
  

What to do if I found a bug?
If you think you've found something that just doesn't seem right, the first step you should take is to search the forums for an existing bug that someone may have already reported.  It will help us address all of the issues in a timely manner if we don't have to read through duplicates.  What *is* helpful is adding your feedback to these existing bug reports, as you may have another angle to share that could help us identify and solve the issue.  If there is a "Known Issues" thread for the current patch, also check there to make sure your bug has not already been acknowledged by QA.

What makes for a good bug report?
If you submit a good bug report, it increases the chance that your bug will get fixed faster.  A good bug report has three key elements: Reproducible, Specific, and Detailed.

To be considered, your bug has to be reproducible.  This means that we need to be able to re-create the bug you observed without you being present.  If we're not able to observe the bug based on your report, it will be marked "UNCOMFIRMED" and will not be resolved.  The more steps you can give us to reproduce your bug, the more likely we will be to discover it under test conditions.

A good bug should also be specific, in that the issue you're reporting can be quickly isolated to one thing (be it a map, item, skill, whatever) that is broken, so that this system can be tested in an isolated environment to recreate the bug.

Finally, a good bug report is detailed.  This means step-by-step instructions of how to reproduce the bug.  You should always include a screenshot if it applies to the situation, feel free to mark up your screenshot in an image editing program to point to the site of the bug.  Tell us what character you were using, what you were doing prior to experiencing the bug, anything you can think of that is directly related to helping us understand what you mean.

How do I report a bug?
If you've read through all of this and checked the forum to make sure your issue hasn't already been reported, then you will want to create a new thread to report your bug.  Start by making a descriptive title, tagging your bug with a keyword in [brackets] to help us sort the issues.

Please use one of the following categories to report your bug: [Quest], [Item], [Skill], [Character], [Gameplay], [Crash], [Other].

Then, in the body of your thread, start off with a quick summary that accurately describes your bug.

Next, you want to explain how to reproduce the bug you found.  These steps should be detailed enough that someone who hasn't seen the bug can follow them, and end up observing the same bug.

Finally, include any other information that you think will be useful to our QA team in reproducing your bug.  Some of the following would be very helpful to include here:

• Screenshot(s) of the problem
  
• What area did it happen on?
  
• What character are you playing?
  
• What level were you?
  
• Were you grouped?  Were you the host? How many people were in the room?
  
• Are you working on any quests?  Which ones?
  
• What equipment are you using?
  

DO NOT UNDER ANY CIRCUMSTANCES INCLUDE YOUR ACCOUNT NAME WITH A REPORT

This information should be kept private at all times.

Please be sure to follow the above guidelines, especially for the subject. Any posts not following the format will either be looked over, or removed from the forum

Thanks for your cooperation, and assistance!