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Unable to buy anything though game client

Last post 11-21-2008, 5:49 PM by Toren. 26 replies.
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  •  11-19-2008, 1:22 AM 247359

    Unable to buy anything though game client

    I get this error. This happens for anything that normally opens an IE window within the client. This means 1) Charging cash 2) Trying to buy any cash item 3) Playing Gacha. I should also mention I cannot see the remaining cash points on my account. Looks like an error connecting to the billing server.

     



    Ryugen ~ Epic Win
  •  11-19-2008, 3:40 AM 247386 in reply to 247359

    Re: Unable to buy anything though game client

    we've identified serveral other players experiencing the same error. It doesn't seem to be default browser specific but it may take some time for us to see what is causing that error. In the meantime, if anyone else is experiencing the same error, please feel free to reply to this thread.

    In the meantime, try reboot and then try again. If the problem is solved, please feel free to let us know on thread as well.


  •  11-19-2008, 4:06 AM 247395 in reply to 247386

    Re: Unable to buy anything though game client

    i'm having the same problem and i just recharged cash right before patch and it says i dont have any
  •  11-19-2008, 4:25 AM 247398 in reply to 247386

    Re: Unable to buy anything though game client

    GMChaos:

    we've identified serveral other players experiencing the same error. It doesn't seem to be default browser specific but it may take some time for us to see what is causing that error. In the meantime, if anyone else is experiencing the same error, please feel free to reply to this thread.

    In the meantime, try reboot and then try again. If the problem is solved, please feel free to let us know on thread as well.

    I've been able to fully replicate the error on a different computer. The game works perfectly fine, so it's something to do from within the account. Is there a settable flag somewhere that can be cleared on the account? Rebooting has not helped.

    It's definitely something to do with a tie in to the browser or how the game handles the hook in. Manually logging onto the ntreev.net website and checking account balance shows the correct totals. It was naturally fine pre-patch, and this issue has only happened post-patch.

    A little bit of information that may help: I asked my girlfriend, who is currently within the USA (I'm in Australia), to log in on my account and check. From her end, everything is as it should be. From my end, no matter what computer I try it on, I'm unable to see my cash and get the browser bug. Could this be something region related?

    Do note that I am not in a blocked/banned region either.

    UPDATE: Ok, it is DEFINITELY something region block related. I've tested by bouncing my connection through the USA and the bug has fixed itself on my end. Removing the bounce and connecting directly from Australia, the bug reappears. You may want to look at the IP block list.



    Ryugen ~ Epic Win
  •  11-19-2008, 2:26 PM 247668 in reply to 247398

    Re: Unable to buy anything though game client

    me too im having the same problem, wow im so glad i wasnt the only one i was getting scared i lost my cash or never be able to buy more cash
  •  11-19-2008, 3:41 PM 247758 in reply to 247359

    Re: Unable to buy anything though game client

    yea I was also unable to buy anything through the client. It automatically opens IE, or Firefox asking me whether or not I want to save the page. It only happened pos-patch.

  •  11-19-2008, 3:57 PM 247775 in reply to 247398

    Re: Unable to buy anything though game client

    shirakani:
    GMChaos:

    we've identified serveral other players experiencing the same error. It doesn't seem to be default browser specific but it may take some time for us to see what is causing that error. In the meantime, if anyone else is experiencing the same error, please feel free to reply to this thread.

    In the meantime, try reboot and then try again. If the problem is solved, please feel free to let us know on thread as well.

    I've been able to fully replicate the error on a different computer. The game works perfectly fine, so it's something to do from within the account. Is there a settable flag somewhere that can be cleared on the account? Rebooting has not helped.

    It's definitely something to do with a tie in to the browser or how the game handles the hook in. Manually logging onto the ntreev.net website and checking account balance shows the correct totals. It was naturally fine pre-patch, and this issue has only happened post-patch.

    A little bit of information that may help: I asked my girlfriend, who is currently within the USA (I'm in Australia), to log in on my account and check. From her end, everything is as it should be. From my end, no matter what computer I try it on, I'm unable to see my cash and get the browser bug. Could this be something region related?

    Do note that I am not in a blocked/banned region either.

    UPDATE: Ok, it is DEFINITELY something region block related. I've tested by bouncing my connection through the USA and the bug has fixed itself on my end. Removing the bounce and connecting directly from Australia, the bug reappears. You may want to look at the IP block list.

     

    i have this problem in ohio (so i do not think it is just austalia) hope this is fixed soon btw the money appears in the trickster onlin cash shop


  •  11-19-2008, 4:33 PM 247814 in reply to 247775

    Re: Unable to buy anything though game client

    It's a bit odd then as to how if I reroute my connection through my girlfriend in Houston as a bounce point, everything works fine and I can see my cash. Gacha works, etc. It only doesn't work if I connect directly.

    Quite possible it has SOMETHING to do with specific IP addresses or ranges. Either that or the billing server needs a good kick.



    Ryugen ~ Epic Win
  •  11-19-2008, 4:41 PM 247825 in reply to 247814

    Re: Unable to buy anything though game client

    i think this problem is for ALOT of places, in other words if you dont live in USA you will have this problem, mexico, ohaio, australia dosnt matter as long as you dont have a IP Proxy of USA you wont be able to buy or use any cash. (cuz i have some friends outside and inside of USA and all my friends that live in USA can buy cash but the others have the same problem as me )
  •  11-19-2008, 5:10 PM 247900 in reply to 247825

    Re: Unable to buy anything though game client

    yea im missing 22.. imagine if you were missing alot more -_- hope this will be fixed soon
  •  11-19-2008, 6:40 PM 248039 in reply to 247825

    Re: Unable to buy anything though game client

    sakurai999:
    i think this problem is for ALOT of places, in other words if you dont live in USA you will have this problem, mexico, ohaio, australia dosnt matter as long as you dont have a IP Proxy of USA you wont be able to buy or use any cash. (cuz i have some friends outside and inside of USA and all my friends that live in USA can buy cash but the others have the same problem as me )

     

    not being mean but i hope you dont live in the USA cause ohio is the 17th state O.o its up in the middle easter region under lake erie. it could be a range problem though cause its farther than texas.


  •  11-19-2008, 9:35 PM 248293 in reply to 248039

    Re: Unable to buy anything though game client

    saltorious:

    sakurai999:
    i think this problem is for ALOT of places, in other words if you dont live in USA you will have this problem, mexico, ohaio, australia dosnt matter as long as you dont have a IP Proxy of USA you wont be able to buy or use any cash. (cuz i have some friends outside and inside of USA and all my friends that live in USA can buy cash but the others have the same problem as me )

     

    not being mean but i hope you dont live in the USA cause ohio is the 17th state O.o its up in the middle easter region under lake erie. it could be a range problem though cause its farther than texas.

    Dont worry your not mean and im sorry if i sounded mean with my idea my apology and nop i dont live in usa i have this problem too :(

  •  11-19-2008, 10:57 PM 248350 in reply to 247359

    Re: Unable to buy anything though game client

    I'm experiencing the same problems shirakani described, no cash, recharging impossible...
  •  11-20-2008, 2:53 AM 248419 in reply to 248350

    Re: Unable to buy anything though game client

    I had this same problem and ended up finding my way here... the info about the region thing got me thinking(canada btw :P) and I went to my routers page and and did a DHCP Renew.

    When I loged back in to grand chase it was fixed!
    Potential temporary fix?
  •  11-20-2008, 3:29 AM 248431 in reply to 248419

    Re: Unable to buy anything though game client

    hi...im also having this same problem too...I have 800 cash points and when I log back on I didnt have any cash points at all....

    the cash was from the event that ppl don't have the access to recharge and i always had my 800 cash points from that event and when i tried to buy a power up for Arme and i thought it was just my imagination i recieved that same error...

    so if ya reading this then good luck in fixing it (im from the west indies btw which is very close to Florida in the US)

    Playername: Shogoa


    Lass:40
    Arme:41
    Elesis:37
    Lire:40
    Ryan:41
    Ronan:40
    Amy(rare"gp")30
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