Hi Kagei, and other members of ther Grand Chase Team,
Can you please comment on the status of your work in addressing the other major error that people are experiencing with Grand Chase that is, where the game will not run under non-administrative accounts (Windows Vista, and probably XP).
There are hundreds of issues logged with this forum that indicate that a large number of users are experiencing this error, which manifest itself by the game shutting down with no error message at all, when the user presses the "Start" button after the patcher is finished.
I have posted this error directly to you (Kagei) on several occasions on this forum, and been patient for a month or two to give you time to fix it or at least comment on it. So far there has been no useful or direct comment from the Grand Chase Team on this issue.
I am aware that several helpful users have posted that forcing Grand Chase to run as Administrator "fixes the problem" which can be done either by right-clicking on the icon and selecting Run As Administrator, or using the compatibility feature of Vista to set the program to run as Administrator.
However none of these suggestions CONSTITUTES A FIX FOR THIS PROBLEM. Even basic security practices will tell you that under no circumstances should a network or internet connected program be run with Administrator rights, as this is a recipe for contracting viruses, spyware, botnets, backdoors, keyloggers and/or potential identity theft.
Additionally I cannot give the Administrator password to all users of the systems on my network, which makes either solution useful only to me, and not to anyone else.
Everything worked fine under non-administrative accounts until the
major patch you released late last year or early this year - so it is not
as if the problem cannot be addressed.
You have been silent, so far as I can tell, on this topic - despite huge user discussion of the issue. Please consider this a formal request to the Grand Chase Team for a formal response to the Grand Chase community on this issue.
Questions that might make sense to cover in such a response include:
- Do you recognise this issue as a software bug/problem?
- What are you doing to fix it?
- Can it be fixed?
- What is the likely cause?
- When will it be addressed?
- Should we (users) give up and move on from Grand Chase and not bother waiting for this to be addressed?
I look forward to your response on this matter :)
Toasted Figgin
